IT Industry

Integrating a Mitel MiVoice and 3CX PBX

February 20, 2019
/ / /

It’s been a while since I’ve written a blog post, so I thought it was about time I did one up. The primary purpose of this post is to explain how to configure a Mitel MiVoice System to SIP Trunk to a 3CX Software PBX. You can jump straight to the configuration details by clicking here, or you can start at the top and read the whole story.

It’s an interesting story that technically minded folk may or may not find interesting… so let’s go on with it.

Preamble

I’m currently looking in to replacing an ageing Mitel MiVoice system with a software solution (3CX). Unfortunately, we have a very specific use-case and consequently a tricky Chicken and Egg problem, due in part to our Mitel system also being integrated with a product called Benbria BlazeCast (now called Mitel Mass Notification). The BlazeCast system integrates to the Mitel MiVoice system over a SIP Trunk, and the BlazeCast System itself also receives SIP Registrations from little devices called CyberData Paging Amplifiers all over the campus.

The BlazeCast system is being used for a handful of things, including:

  • Live Paging
  • Bell Tones
  • Evacuation Tones
  • Lock-down Tones

and the actual topology of this layout looks something similar to this:

Read More

Re-Entering the Education IT Industry

October 12, 2018
/ / /

After a stint in the corporate world I’ve ended up back in IT where I began all the way back in 2006 – the Education Industry, and boy oh boy has it changed in the short time of 4 years since I was last here. I actually re-entered this industry almost this time last year, but I haven’t written any technical how-tos for a while and have kind of been biding my time and gathering my thoughts over the last several months.

When Kevin07 became the “thing” and 2008 rolled around, Kevin Rudd started handing out his buckets of Rudd money. It was exciting times, and this was in my opinion the beginning of the big shift in education IT. Suddenly, we had laptops for every student, more desktop PCs than we could poke a stick at, infrastructure upgrades to bring us into the 21st century and more, but more importantly things became, for lack of a better word, “better”.

Now, 10 years later, it’s amazing to see the change in the IT Industry in education. Public Cloud came along, and all of a sudden running that on premise Exchange server seems like a really dumb idea unless you have some obscure requirements, so everyone went in to Office 365.

Read More